Frequently Asked Questions

CondoAide is a software platform designed specifically for Quebec condo syndicates (syndicats de copropriétaires). It helps you manage your building, comply with Bill 16 (Loi 16), conduct votes, track maintenance, and manage your documents and finances.

CondoAide is built for volunteer board members managing their buildings, co-owners who want to stay informed and participate in votes, property managers overseeing multiple buildings, and small syndicates (plex conversions) needing simple compliance tools.

Yes! CondoAide is fully bilingual (French and English). The interface, documents, and AI assistant all work in both languages. As a Quebec-focused product, French is our primary language.

No technical skills are required. CondoAide is designed for volunteer board members without IT backgrounds. The interface is intuitive and guides users step by step. If you can use email and browse a website, you can use CondoAide.

Bill 16 (Loi 16) is a Quebec law adopted in 2019 that reforms condo management. It requires syndicates to maintain a maintenance logbook (carnet d'entretien), conduct a contingency fund study (étude du fonds de prévoyance) every 5 years, and provide an attestation to buyers showing the building's condition. The regulation came into force on August 14, 2025.

Syndicates have until August 14, 2028 (3 years from the regulation's effective date) to complete their first compliant maintenance logbook and contingency fund study.

Yes. Bill 16 applies to ALL divided co-ownerships (copropriétés divises) in Quebec, regardless of size. Even a converted duplex with 2 units must comply.

The maintenance logbook must be prepared by an independent professional from one of these four orders: OIQ (Ordre des ingénieurs du Québec), OAQ (Ordre des architectes du Québec), OTPQ (Ordre des technologues professionnels du Québec), or OEAQ (Ordre des évaluateurs agréés du Québec). The contingency fund study can be prepared by these same orders or by a chartered professional accountant (CPA) (Decree 991-2025, art. 7). In every case, the professional must be independent (not a board member, manager, co-owner, resident, or the spouse of such a person).

Non-compliant buildings may face serious consequences: difficulty selling units (buyers won't have required attestation), difficulty obtaining financing (banks may refuse mortgages), difficulty obtaining insurance, and potential legal liability for board members.

CondoAide provides a compliance dashboard showing your status and deadlines, document storage for your maintenance logbook and contingency fund study, maintenance tracking to support your carnet d'entretien, and contingency fund tracking with transaction history. Note: CondoAide helps you track compliance, but you still need a licensed professional to prepare the official documents.

CondoAide lets you create assemblies (AGM, special meetings, board meetings), manage the agenda, link relevant documents (budget, financial statements), and upload the minutes after the meeting. The board runs the meeting — CondoAide manages the paperwork.

After simulating and freezing the budget, submit it to an assembly. After the meeting, click 'Mark as approved' on the agenda item. New condo fees take effect immediately.

No. CondoAide does not provide any voting functionality. Votes take place in person at the assembly — the board is responsible for counting votes and verifying quorum. CondoAide records the results after the fact.

Article 1070 of the Civil Code of Quebec requires every syndicate to maintain a register containing 19 types of documents (declaration, minutes, financial statements, budget, etc.). CondoAide is your digital register — it shows you what's missing and helps you complete it.

Yes! Our Free plan is available for very small syndicates with 5 units or fewer. It includes basic features like the document register, assembly management, and limited AI queries.

Free: $0 (≤5 units), Starter: $39/month or $390/year (≤50 units), Management: $79/month or $790/year, Pro: $129/month or $1,290/year (≤200 units). All prices in CAD, plus applicable taxes (GST/QST).

Yes! Annual billing saves you 17% compared to monthly billing. For example, the Starter plan goes from $39/month ($468/year) to $390/year, saving you $78 per year.

Yes! The Starter and Pro plans include a 30-day free trial. You can cancel anytime during the trial period. No credit card required.

Yes. You can upgrade to a higher plan at any time. The change is applied immediately and the difference is prorated.

We accept Visa, Mastercard, and American Express credit cards. Payment is secure and processed by Stripe.

Yes, you can cancel your subscription at any time with no cancellation fees. You'll retain access to all features until the end of your current billing period. Your data remains accessible and exportable even after cancellation.

All of your association's data — unit owners, finances, documents, registry, communications — is stored on servers located in Quebec (Vercel for the web application, Montreal/yul1 region; Supabase for the database, ca-central-1/Montreal region). Our daily backups are also kept in Quebec, at two distinct Quebec providers. No data is transferred outside Canada in normal operation of the service. This makes it easier for your association to meet its Quebec Law 25 obligations with no extra paperwork. More details on our Security and hosting page.

Yes. CondoAide is compliant with Quebec Law 25 (Loi sur la protection des renseignements personnels) and PIPEDA (federal privacy law). We have a designated Privacy Officer and support all required user rights (access, rectification, deletion, portability). Our Security and hosting page covers the specific commitments.

Only users you authorize. Data is isolated by syndicate: co-owners see their own unit info and shared documents, board members see management tools, and other syndicates cannot see your data.

Yes. AI queries are processed securely. We do not use your data to train AI models. Our AI assistant is designed to help with regulatory questions, not to store or share sensitive information.

Yes. You can export your data at any time in standard formats (PDF, CSV, Excel depending on your plan). This is required under Quebec Law 25 (data portability).

CondoAide works on any device with a modern web browser: desktop computers (Windows, Mac, Linux), tablets (iPad, Android), and smartphones (iPhone, Android). No app download required — just go to condoaide.ca.

Currently, CondoAide is a progressive web app (PWA) optimized for mobile browsers. You can add it to your home screen for quick access, just like a native app. The full experience works on mobile: document management, maintenance tracking, and AI assistant queries.

Yes! Multiple board members and co-owners can be logged in simultaneously. Each user has their own account with a defined role (administrator, board member, co-owner), and changes are synchronized in real time.

Click "Forgot password" on the login page and enter your email address. You'll receive a secure link to create a new password. The link expires after 24 hours. You can also sign in with Google if your account is linked.

Free: Community forum. Starter: Email support (48h response). Pro: Priority email (24h response). Enterprise: Dedicated support representative.

Go to condoaide.ca, click "Create Account", enter your syndicate information (name, NEQ, address), and invite other board members and co-owners.

The NEQ (Numéro d'entreprise du Québec) is the 10-digit identification number assigned to every syndicate in Quebec. You can find it on the Registraire des entreprises website or on your official documents.

As an admin: Go to Settings > Users, click "Invite User", enter their email and assign a role (Owner, Board Member, Admin), and they'll receive an email invitation.

Owner: Can vote, cannot manage, no billing access. Board Member: Can vote if owner, limited management access, no billing access. Admin: Can vote if owner, full management access, billing access.

The AI assistant can help you draft assembly meeting minutes, summarize uploaded documents (declaration of co-ownership, inspection reports), answer questions about Quebec's Civil Code and Bill 16, and explain condo management concepts. It has access to your syndicate's documents for contextual answers.

No, the AI assistant is not a substitute for a lawyer or notary. It provides general information based on Quebec's Civil Code and Bill 16, but does not constitute legal advice. For disputes, amendments to the declaration of co-ownership, or any complex legal matters, consult a lawyer or notary specializing in co-ownership.

We strive for high accuracy, but AI responses may contain errors. Always verify important information with official sources or professionals. The AI cites relevant Civil Code articles when applicable.

Yes, your AI conversations are completely private. They are isolated to your account and are never shared with other users, syndicates, or third parties. We do not use your conversations to train AI models. Data is encrypted at rest and in transit.