Frequently Asked Questions

CondoAide is a software platform designed specifically for Quebec condo syndicates (syndicats de copropriétaires). It helps you manage your building, comply with Bill 16 (Loi 16), conduct votes, track maintenance, and manage your documents and finances.

CondoAide is built for volunteer board members managing their buildings, co-owners who want to stay informed and participate in votes, property managers overseeing multiple buildings, and small syndicates (plex conversions) needing simple compliance tools.

Yes! CondoAide is fully bilingual (French and English). The interface, documents, and AI assistant all work in both languages. As a Quebec-focused product, French is our primary language.

No. CondoAide is designed for volunteer board members without technical backgrounds. If you can use email, you can use CondoAide.

Bill 16 (Loi 16) is a Quebec law adopted in 2019 that reforms condo management. It requires syndicates to maintain a maintenance logbook (carnet d'entretien), conduct a contingency fund study (étude du fonds de prévoyance) every 5 years, and provide an attestation to buyers showing the building's condition. The regulation came into force on August 14, 2025.

Syndicates have until August 14, 2028 (3 years from the regulation's effective date) to complete their first compliant maintenance logbook and contingency fund study.

Yes. Bill 16 applies to ALL divided co-ownerships (copropriétés divises) in Quebec, regardless of size. Even a converted duplex with 2 units must comply.

These documents must be prepared by an independent professional from one of these orders: OIQ (Ordre des ingénieurs du Québec), OAQ (Ordre des architectes du Québec), OTPQ (Ordre des technologues professionnels du Québec), or OEAQ (Ordre des évaluateurs agréés du Québec). The professional must be independent (not a board member, manager, co-owner, or resident).

Non-compliant buildings may face serious consequences: difficulty selling units (buyers won't have required attestation), difficulty obtaining financing (banks may refuse mortgages), difficulty obtaining insurance, and potential legal liability for board members.

CondoAide provides a compliance dashboard showing your status and deadlines, document storage for your maintenance logbook and contingency fund study, maintenance tracking to support your carnet d'entretien, and contingency fund tracking with transaction history. Note: CondoAide helps you track compliance, but you still need a licensed professional to prepare the official documents.

CondoAide lets you create assemblies (AGM, special meetings, board meetings), manage the agenda, link relevant documents (budget, financial statements), and upload the minutes after the meeting. The board runs the meeting — CondoAide manages the paperwork.

After simulating and freezing the budget, submit it to an assembly. After the meeting, click 'Mark as approved' on the agenda item. New condo fees take effect immediately.

No. CondoAide does not provide any voting functionality. Votes take place in person at the assembly — the board is responsible for counting votes and verifying quorum. CondoAide records the results after the fact.

Article 1070 of the Civil Code of Quebec requires every syndicate to maintain a register containing 19 types of documents (declaration, minutes, financial statements, budget, etc.). CondoAide is your digital register — it shows you what's missing and helps you complete it.

Yes! Our Free plan is available for very small syndicates with 5 units or fewer. It includes basic features like the document register, assembly management, and limited AI queries.

Free: $0 (≤5 units), Starter: $39/month or $390/year (≤50 units), Pro: $129/month or $1,290/year (≤200 units), Enterprise: Custom pricing (unlimited). All prices in CAD, plus applicable taxes (GST/QST).

Yes! Annual billing saves you 17% compared to monthly billing.

Yes! All new accounts get a free trial of advanced features (14 to 30 days depending on the feature). No credit card required.

Yes! We offer Lifetime plans for early supporters: Lifetime Starter (≤50 units) for $999 one-time, and Lifetime Pro (≤200 units) for $2,999 one-time. Contact us at sales@condoaide.ca for details.

Yes. You can cancel your subscription at any time. You'll retain access until the end of your billing period.

Your data is stored in Canada on secure, encrypted servers. We use industry-standard security measures including encryption at rest and in transit.

Yes. CondoAide is compliant with Quebec Law 25 (Loi sur la protection des renseignements personnels) and PIPEDA (federal privacy law). We have a designated Privacy Officer and support all required user rights (access, rectification, deletion, portability).

Only users you authorize. Data is isolated by syndicate: co-owners see their own unit info and shared documents, board members see management tools, and other syndicates cannot see your data.

Yes. AI queries are processed securely. We do not use your data to train AI models. Our AI assistant is designed to help with regulatory questions, not to store or share sensitive information.

Yes. You can export your data at any time in standard formats (PDF, CSV, Excel depending on your plan). This is required under Quebec Law 25 (data portability).

CondoAide works on any device with a modern web browser: desktop computers (Windows, Mac, Linux), tablets (iPad, Android), and smartphones (iPhone, Android). No app download required — just go to [condoaide.ca](/).

Currently, CondoAide is a web application optimized for mobile browsers. Native iOS and Android apps are planned for a future release.

Yes! Multiple board members and co-owners can be logged in simultaneously.

Click "Forgot password" on the login page. You'll receive an email with a link to reset your password.

Free: Community forum. Starter: Email support (48h response). Pro: Priority email (24h response). Enterprise: Dedicated support representative.

Go to [condoaide.ca](/auth/sign-up), click "Create Account", enter your syndicate information (name, NEQ, address), and invite other board members and co-owners.

The NEQ (Numéro d'entreprise du Québec) is the 10-digit identification number assigned to every syndicate in Quebec. You can find it on the Registraire des entreprises website or on your official documents.

As an admin: Go to Settings > Users, click "Invite User", enter their email and assign a role (Owner, Board Member, Admin), and they'll receive an email invitation.

Owner: Can vote, cannot manage, no billing access. Board Member: Can vote if owner, limited management access, no billing access. Admin: Can vote if owner, full management access, billing access.

The AI assistant can help you draft meeting minutes, summarize documents, and answer general condo management questions.

No. The AI assistant provides general information only. It does not constitute legal advice. For complex legal matters, consult a qualified lawyer or notary.

We strive for high accuracy, but AI responses may contain errors. Always verify important information with official sources or professionals. The AI cites relevant Civil Code articles when applicable.

Yes. Your conversations are private to your account and are not shared with other users or syndicates.