Terms of Service

1. Acceptance of Terms

By accessing or using CondoAide (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of a syndicate of co-owners or other organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

CondoAide is a software-as-a-service (SaaS) platform designed for Quebec syndicates of co-owners (syndicats de copropriétaires). The Service is designed specifically for Quebec's legal framework under the Civil Code of Quebec. Features include:

• Manage building documents and records
• Track compliance with Quebec regulations (including Bill 16, the regulation adopted under decree 991-2025, and Article 1068.1 of the Civil Code of Quebec for the syndicate's attestation)
• Maintain a digital maintenance log book
• Maintain a digital syndicate document registry with cryptographic file integrity (SHA-256)
• Access an AI-powered assistant that answers questions about your syndicate's own documents (declaration of co-ownership, AGM minutes, insurance policy, by-laws) and on how to use the platform
• Track syndicate payments, expenses and financial statements

3. User Accounts

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. Account types include:

• Owner accounts: for co-owners (copropriétaires).
• Resident accounts: for non-owner residents with limited access.
• Admin accounts (board members): for members of the syndicate's board of directors with management privileges (typically treasurers, presidents and secretaries). Administrators act on behalf of the syndicate and bind the syndicate within the limits of their mandate.
• Condo manager accounts: for professional managers who administer one or more syndicates on behalf of their boards. Manager accounts benefit from multi-syndicate features when the Multi-Syndicates plan is enabled. The manager is responsible for ensuring that they have the appropriate contractual authorizations with each client syndicate to access their data through CondoAide.

4. Subscriptions and Payment

Important note: this section concerns only the payment of your subscription to the CondoAide Service by the syndicate. It does not cover the collection of co-owner contributions by syndicates — a separate feature handled by a different system and provider, which will be covered by separate terms at the time of its launch.

• Plans offered: the Service is offered under various subscription plans (Free, Starter, Management, Pro, Multi-Syndicates) with different features and limitations as described on our pricing page.
• Currency and taxes: all prices are in Canadian dollars (CAD) and are subject to applicable taxes (GST and QST).
• Accepted payment methods: payment of the subscription by the syndicate to CondoAide is processed by our payment provider Stripe. Accepted methods are credit card (Visa, Mastercard, American Express) and pre-authorized debit (PAD/ACSS Debit) for the subscription, directly from the syndicate's operating bank account or an authorized personal account. PAD is processed in accordance with Payments Canada Rule H1 on pre-authorized debits.
• Bank account verification (PAD): before the first withdrawal, a micro-deposit verification (two amounts of approximately $0.10 each) is performed in the indicated bank account. Verification typically takes 2 to 3 business days, depending on delays imposed by the Canadian banking system. During this period, access to the Service continues normally (free trial or existing subscription is not interrupted).
• PAD mandate revocation: the PAD mandate for the subscription may be revoked at any time from your billing settings, free of charge. Revocation takes effect for future withdrawals only; it does not affect withdrawals already processed.
• Bank account change: the PAD mandate is linked to the authorized bank account, not to the person who signed it. If the bank account changes (for example, a change of bank), a new mandate must be authorized.
• Authority to authorize a PAD: by authorizing a PAD on behalf of a syndicate of co-owners for subscription payment, you represent that you have the authority to bind the syndicate to that mandate (typically as a duly mandated treasurer, administrator or board president). If such authority is contested by the syndicate, you remain personally liable for the amounts withdrawn.
• Billing cycles: paid subscriptions are billed monthly or annually in advance. Annual subscriptions offer a 2-month discount compared to the equivalent monthly rate.
• Refunds: annual subscriptions may be refunded within 30 days of the first successful withdrawal (and not the initial PAD authorization) if the Service has not been substantially used. Monthly subscriptions are non-refundable. Refund requests must be submitted to support@condoaide.ca.
• Plan changes: you may upgrade your plan at any time; changes take effect immediately with prorated billing. You may downgrade at the end of your current billing period. Downgrading may result in loss of access to certain features or data.
• Payment failures: if a payment fails (card declined, insufficient funds for a PAD, closed account, etc.), we will attempt to collect payment for 14 days according to Stripe's automated rules. If payment is not received, your account may be suspended or downgraded to the Free plan. In case of a PAD failure for insufficient funds (NSF) or any other reason, your financial institution may impose fees. CondoAide is not responsible for these fees imposed by your bank. No additional administrative fee is charged by CondoAide for an isolated payment failure. In case of repeated failures (3 or more), we reserve the right to require an alternative payment method.

5. Acceptable Use

The Service may only be used for lawful purposes related to the management of syndicates of co-owners in Quebec. You may not:

• Use the Service for any illegal purpose or in violation of any laws
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service to harass, abuse, or harm others
• Resell, sublicense, or redistribute the Service without authorization
• Use automated systems to access the Service (except approved integrations)
• Misrepresent your identity or authority to act on behalf of a syndicate

6. User Content

You retain ownership of all content you upload to the Service ("User Content"), including documents, images, and data. By uploading User Content, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service. You are solely responsible for your User Content and represent that you have all necessary rights to upload such content.

• Third-Party Documents (Attestations): if you upload documents from a third party (such as a syndicate attestation issued under Article 1068.1 of the Civil Code of Quebec), you represent that you have proper authorization, the document is authentic and unaltered, and you accept full responsibility for any claims arising from unauthorized submission.
• Content Removal: any individual or organization may request the removal of content that pertains to them by submitting a written request to legal@condoaide.ca with the name and address of the concerned party, the specific content requested for removal, the reason for the request, and proof of authority to act (two accepted forms required). CondoAide will acknowledge receipt within 5 business days and remove valid contested content within 10 business days.
• Data Retention: upon termination of your account, your User Content will be retained for 90 days, after which it may be permanently deleted. You may request a data export before termination. The pre-authorized debit (PAD) mandate metadata we hold, along with the signed mandate document retained by Stripe on our behalf, are kept for 7 years after termination, in accordance with Payments Canada Rule H1.
• CondoAide acts as a platform for user-submitted content. We do not verify whether submitters have obtained authorization from the document's originator. CondoAide shall not be held liable for content submitted by users without proper authorization.

7. AI Assistant Disclaimer

The AI assistant provides general information about Quebec condo regulations and the Civil Code. It does not constitute professional legal advice.

• While we strive for accuracy, AI-generated responses may contain errors or outdated information. You should verify important information with qualified legal professionals.
• We are not liable for any decisions or actions taken based on AI assistant responses.

8. Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written consent. If you provide feedback or suggestions about the Service, you grant us the right to use such feedback without compensation or attribution.

9. Third-Party Services

The Service integrates with third-party services (e.g., Stripe for payments, Supabase for data hosting, and other providers listed in our Privacy Policy). Your use of these services is subject to their respective terms of service.

10. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.
• OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, your User Content, or your violation of these Terms.

12. Termination

You may terminate your account at any time by contacting us or using the account settings.

• If you terminate an account with an active PAD, the PAD mandate is automatically revoked at the end of the current billing cycle.
• We may suspend or terminate your account if you violate these Terms, fail to pay for the Service, or for any other reason with 30 days' notice (except in cases of serious violations, which may result in immediate termination).
• Upon termination, your right to use the Service ceases. You may request an export of your data within 30 days of termination.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

• Any disputes arising from these Terms shall be resolved in the courts of the judicial district of Montreal, Quebec.
• In accordance with Quebec law, these Terms are available in French. In case of discrepancy, the French version shall prevail for users in Quebec.

15. General Provisions

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.

• If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
• Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

16. Contact Us

For questions about these Terms, please contact us at: