Terms of Service

1. Acceptance of Terms

By accessing or using CondoAide (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of a syndicate of co-owners or other organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

CondoAide is a software-as-a-service (SaaS) platform designed for Quebec syndicates of co-owners (syndicats de copropriétaires). The Service is designed specifically for Quebec's legal framework under the Civil Code of Quebec. Features include:

• Manage building documents and records
• Conduct votes and manage proxies
• Track compliance with Quebec regulations (including Bill 16)
• Access AI-powered assistance for regulatory questions
• Manage maintenance schedules and reserve funds

3. User Accounts

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. Account types include:

• Owner accounts: For co-owners (copropriétaires) with voting rights
• Resident accounts: For non-owner residents with limited access
• Admin accounts: For board members and administrators with management privileges
• Agent accounts: For licensed real estate agents (courtiers immobiliers) who submit attestations on behalf of syndicates through the Agent Partnership Program

4. Subscriptions and Payment

The Service is offered under various subscription plans (Free, Starter, Pro, Enterprise) with different features and limitations as described on our pricing page.

• Paid subscriptions are billed monthly or annually in advance. All prices are in Canadian dollars (CAD) and are subject to applicable taxes (GST/QST). Payment is processed through Stripe.
• Annual subscriptions may be refunded within 30 days of purchase if the Service has not been substantially used. Monthly subscriptions are non-refundable. Refund requests must be submitted to support@condoaide.ca.
• You may upgrade your plan at any time; changes take effect immediately with prorated billing. You may downgrade at the end of your current billing period. Downgrading may result in loss of access to certain features or data.
• If payment fails, we will attempt to collect payment for up to 14 days. If payment is not received, your account may be suspended or downgraded to the Free plan.

5. Acceptable Use

The Service may only be used for lawful purposes related to the management of syndicates of co-owners in Quebec. You may not:

• Use the Service for any illegal purpose or in violation of any laws
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service to harass, abuse, or harm others
• Resell, sublicense, or redistribute the Service without authorization
• Use automated systems to access the Service (except approved integrations)
• Misrepresent your identity or authority to act on behalf of a syndicate

6. User Content

You retain ownership of all content you upload to the Service ("User Content"), including documents, images, and data. By uploading User Content, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service. You are solely responsible for your User Content and represent that you have all necessary rights to upload such content.

• Third-Party Documents (Attestations): If you upload documents from a third party (such as a syndicate attestation submitted through the Agent Partnership Program), you represent that you have proper authorization, the document is authentic and unaltered, data extracted may be published including as a Health Index score, and you accept full responsibility for any claims arising from unauthorized submission.
• Content Removal: Any individual or organization may request the removal of content that pertains to them by submitting a written request to legal@condoaide.ca with the name and address of the concerned party, the specific content requested for removal, the reason for the request, and proof of authority to act (two accepted forms required). CondoAide will acknowledge receipt within 5 business days and remove valid contested content within 10 business days.
• Data Retention: Upon termination of your account, your User Content will be retained for 30 days, after which it may be permanently deleted. You may request a data export before termination.
• CondoAide acts as a platform for user-submitted content. We do not verify whether submitters have obtained authorization from the document's originator. CondoAide shall not be held liable for content submitted by users without proper authorization.

7. AI Assistant Disclaimer

The AI assistant provides general information about Quebec condo regulations and the Civil Code. It does not constitute legal advice.

• While we strive for accuracy, AI-generated responses may contain errors or outdated information. You should verify important information with qualified legal professionals.
• We are not liable for any decisions or actions taken based on AI assistant responses.

8. Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written consent. If you provide feedback or suggestions about the Service, you grant us the right to use such feedback without compensation or attribution.

9. Agent Partnership Program

The Agent Partnership Program is available to licensed real estate agents (courtiers immobiliers) in Quebec. By creating an Agent account, you represent that you are a licensed professional or acting under the supervision of one. CondoAide may request your OACIQ license number and verify your license status through the public OACIQ registry. Agents whose license cannot be verified may have their account suspended.

• Agent Obligations: Submit only authentic, unaltered attestation documents. Confirm authorization for each submission. Do not submit fabricated, forged, or misleading documents. Accept that submitted data will be processed, scored, and published. Accept that your name and profile information will be publicly displayed as the source of submitted attestations.
• Health Index Scores: Scores generated from agent-submitted attestations are informational indicators only. They do not constitute professional advice, building inspections, or compliance assessments. Scores are subject to manual verification and may be adjusted or removed at our discretion. Provisional scores are displayed pending verification; verified scores have been reviewed but remain informational indicators.
• Branded PDF Reports: Agents may generate PDF reports including their branding alongside CondoAide Health Index scores. Reports must not be altered after generation, must not be presented as professional building assessments, remain the intellectual property of CondoAide with a license granted for professional use, and include mandatory disclaimers that may not be removed.
• Agent Profile Pages: Agent profile pages are public and may include the agent's name, photo, agency, contact information, and website link. CondoAide does not endorse, recommend, or guarantee the services of any agent displayed on the platform.
• Termination of Agent Account: We may suspend or terminate an Agent account if the agent has submitted unauthorized or fraudulent documents, misrepresented their identity or licensing status, or violated these Terms. Upon termination, the agent's profile page will be removed. Scores from the agent's submissions will remain but will no longer display the agent's name.
• Limitation of Liability for Agent Program: CondoAide is not responsible for the accuracy, completeness, or legality of attestations submitted by agents. CondoAide is not a party to any transaction between agents, their clients, or syndicates. The Agent Partnership Program is provided free of charge and "as is" without warranties of any kind.

10. Third-Party Services

The Service integrates with third-party services (e.g., Stripe for payments, cloud storage providers). Your use of these services is subject to their respective terms of service.

11. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.
• OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, your User Content, or your violation of these Terms.

13. Termination

You may terminate your account at any time by contacting us or using the account settings.

• We may suspend or terminate your account if you violate these Terms, fail to pay for the Service, or for any other reason with 30 days' notice (except in cases of serious violations, which may result in immediate termination).
• Upon termination, your right to use the Service ceases. You may request an export of your data within 30 days of termination.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

• Any disputes arising from these Terms shall be resolved in the courts of the judicial district of Montreal, Quebec.
• In accordance with Quebec law, these Terms are available in French. In case of discrepancy, the French version shall prevail for users in Quebec.

16. General Provisions

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.

• If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
• Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

17. Contact Us

For questions about these Terms, please contact us at: