Terms of Service

1. Acceptance of Terms

By accessing or using CondoAide (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of a syndicate of co-owners or other organization, you represent that you have the authority to bind that organization to these Terms. To learn about our practices for the collection, use, disclosure and retention of personal information, please consult our Privacy Policy.

2. Description of Service

CondoAide is a software-as-a-service (SaaS) platform designed for Quebec syndicates of co-owners (syndicats de copropriétaires). The Service is designed specifically for Quebec's legal framework under the Civil Code of Quebec. Features include:

• Manage building documents and records
• Track compliance with Quebec regulations (including the Loi visant principalement l'encadrement des inspections en bâtiment et de la copropriété divise — S.Q. 2019, chapter 28, commonly called "Bill 16" —, the regulation adopted under decree 991-2025, and article 1068.1 of the Civil Code of Quebec for the syndicate attestation)
• Maintain a digital maintenance log book
• Maintain a digital syndicate document registry with cryptographic file integrity (SHA-256)
• Access an AI-powered assistant that answers questions about your syndicate's own documents (declaration of co-ownership, AGM minutes, insurance policy, by-laws) and on how to use the platform
• Track syndicate payments, expenses and financial statements

3. User Accounts

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and password and for all activities that occur under your account. You must notify us immediately of any unauthorized access or use. Account types include:

• Owner accounts: for co-owners (copropriétaires).
• Resident accounts: for non-owner residents with limited access.
• Admin accounts (board members): for members of the syndicate's board of directors with management privileges (typically treasurers, presidents and secretaries). Administrators act on behalf of the syndicate and bind the syndicate within the limits of their mandate.
• Condo manager accounts: for professional managers who administer one or more syndicates on behalf of their boards. Manager accounts benefit from multi-syndicate features when the Gestionnaire plan is enabled. The manager is responsible for ensuring that they have the appropriate contractual authorizations with each client syndicate to access their data through CondoAide.

4. Subscriptions and Payment

Important note: this section concerns only the payment of your subscription to the CondoAide Service by the syndicate. It does not cover the collection of co-owner contributions by syndicates — a separate feature, operated through a separate system also provided by our payment processor Stripe, and governed by separate payment-service terms.

• Plans offered: the Service is offered under various subscription plans (Free, Starter, Management, Pro, Gestionnaire) with different features and limitations as described on our pricing page.
• PAD pricing for contribution collection: the bank pre-authorized debit (PAD) contribution-collection feature is priced by the number of units for which a PAD mandate is active during the month:
• Starter: no units included; $3 per active unit per month.
• Management: the first 10 active units are included; $2 per additional unit per month.
• Pro: the first 20 active units are included; $1.50 per additional unit per month. Above 150 units, custom pricing is available (contact us).
• Gestionnaire and phased condominium: the first 20 active units are included, counted across all managed syndicates or phases; $1.50 per additional unit per month.
• Billing of per-unit fees: these per-unit fees are billed monthly on the subscription invoice (including for annual subscriptions, in which case they are billed on a separate monthly invoice), plus applicable taxes. Bank transaction fees for the debit are absorbed by CondoAide. The contribution-collection operation itself remains governed by separate terms.
• Currency and taxes: all prices are in Canadian dollars (CAD) and are subject to applicable taxes (GST and QST).
• Accepted payment methods: payment of the subscription by the syndicate to CondoAide is processed by our payment provider Stripe. Accepted methods are credit card (Visa, Mastercard, American Express) and pre-authorized debit (PAD/ACSS Debit) for the subscription, directly from the syndicate's operating bank account or an authorized personal account. PAD is processed in accordance with Payments Canada Rule H1 on pre-authorized debits.
• Bank account verification (PAD): before the first withdrawal, a micro-deposit verification (two amounts of approximately $0.10 each) is performed in the indicated bank account. Verification typically takes 2 to 3 business days, depending on delays imposed by the Canadian banking system. During this period, access to the Service continues normally (free trial or existing subscription is not interrupted).
• PAD mandate revocation: the PAD mandate for the subscription may be revoked at any time from your billing settings, free of charge. Revocation takes effect for future withdrawals only; it does not affect withdrawals already processed.
• Bank account change: the PAD mandate is linked to the authorized bank account, not to the person who signed it. If the bank account changes (for example, a change of bank), a new mandate must be authorized.
• Authority to authorize a PAD: by authorizing a PAD on behalf of a syndicate of co-owners for subscription payment, you represent that you have the authority to bind the syndicate to that mandate (typically as a duly mandated treasurer, administrator or board president). If such authority is contested by the syndicate, you remain personally liable for the amounts withdrawn.
• Billing cycles: paid subscriptions are billed monthly or annually in advance. Annual subscriptions offer a 2-month discount compared to the equivalent monthly rate.
• Refunds: annual subscriptions may be refunded within 30 days of the first successful withdrawal (and not the initial PAD authorization) if the Service has not been substantially used. Monthly subscriptions are non-refundable. Refund requests must be submitted to support@condoaide.ca.
• Plan changes: you may upgrade your plan at any time; changes take effect immediately with prorated billing. You may downgrade at the end of your current billing period. Downgrading may result in loss of access to certain features or data.
• Payment failures: if a payment fails (card declined, insufficient funds for a PAD, closed account, etc.), we will attempt to collect payment for 14 days according to Stripe's automated rules. If payment is not received, your account may be suspended or downgraded to the Free plan. In case of a PAD failure for insufficient funds (NSF) or any other reason, your financial institution may impose fees. CondoAide is not responsible for these fees imposed by your bank. No additional administrative fee is charged by CondoAide for an isolated payment failure. In case of repeated failures (3 or more), we reserve the right to require an alternative payment method, or to terminate the subscription and notify the syndicate for collection. The syndicate nevertheless reserves the right to charge the co-owner the administrative fee set out in their own pre-authorized debit mandate ($5 by default, an amount each syndicate may adjust under its declaration of co-ownership).

5. Acceptable Use

The Service may only be used for lawful purposes related to the management of syndicates of co-owners in Quebec. If you become aware of a breach of these Terms, you undertake to inform us immediately. You may not:

• Use the Service for any illegal purpose or in violation of any laws
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service to harass, abuse, threaten or harm others, or to distribute defamatory, counterfeit, illegal, inappropriate, degrading or obscene content, content that infringes our rights or constitutes a criminal offence, or unauthorized or unsolicited commercial communications (spam)
• Scrape, harvest or collect third-party information without their consent
• Disrupt, disable or threaten the integrity, operation or security of the Service
• Probe, scan or test the vulnerability of the Service, or disable or circumvent any control measure
• Resell, sublicense, or redistribute the Service without authorization
• Use automated systems to access the Service (except approved integrations)
• Misrepresent your identity or authority to act on behalf of a syndicate

6. User Content

You retain ownership of all content you upload to the Service ("User Content"), including documents, images, and data. By uploading User Content, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service. You are solely responsible for your User Content and represent that you have all necessary rights to upload such content.

• Third-Party Documents (Attestations): if you upload documents from a third party (such as a syndicate attestation issued under Article 1068.1 of the Civil Code of Quebec), you represent that you have proper authorization, the document is authentic and unaltered, and you accept full responsibility for any claims arising from unauthorized submission.
• Content Removal: any individual or organization may request the removal of content that pertains to them by submitting a written request to legal@condoaide.ca with the name and address of the concerned party, the specific content requested for removal, the reason for the request, and proof of authority to act (two accepted forms required). CondoAide will acknowledge receipt within 5 business days and remove valid contested content within 10 business days. If the removal targets information required for an account to work or for the Service to be delivered, that account may have to be closed; we inform you before proceeding.
• Data Retention: upon termination of your account, your User Content will be retained for 90 days, after which it may be permanently deleted. You may request a data export before termination. The pre-authorized debit (PAD) mandate metadata we hold, along with the signed mandate document retained by Stripe on our behalf, are kept for 7 years after termination, for tax, accounting and legal-compliance purposes.
• CondoAide acts as a platform for user-submitted content. We do not verify whether submitters have obtained authorization from the document's originator. CondoAide shall not be held liable for content submitted by users without proper authorization.

7. AI Assistant Disclaimer

The AI assistant provides general information about Quebec condo regulations and the Civil Code. It does not constitute professional legal advice.

• While we strive for accuracy, AI-generated responses may contain errors or outdated information. You should verify important information with qualified legal or accounting (tax) professionals. The syndicate, managers, directors and co-owners remain responsible for verifying the information obtained and for consulting a qualified professional where required.
• We are not liable for any decisions or actions taken based on AI assistant responses, which are provided as informational assistance only.
• To the extent permitted by applicable law, CondoAide shall not be liable for damages, losses, costs or claims arising from: (a) the use of, or reliance on, results generated by the artificial-intelligence features; (b) any error, omission, hallucination, inaccuracy or bias contained in a generated result; (c) any decision taken or omitted by the user on the basis of a generated result.

8. Intellectual Property

All right, title and interest in the Service, including its software, design, logos, documentation, improvements or modifications, applications for registration, licences or sub-licences, belong exclusively to us and are protected by intellectual property laws. All rights not expressly granted are reserved by Solutions Nicvi inc. (CondoAide). Subject to your compliance with these Terms and with any agreement between us, CondoAide grants you a free, non-exclusive, non-transferable and revocable licence to access the Service; any other use is prohibited and may lead CondoAide to enforce its rights to the extent permitted by law. You may not copy, modify or distribute any part of the Service without our written consent. If you provide feedback or suggestions about the Service, you grant us the right to use that feedback without compensation or attribution.

9. Third-Party Services

The Service integrates with third-party services (e.g., Stripe for payments, Supabase for data hosting, and other providers listed in our Privacy Policy). Your use of these services is subject to their respective terms of service.

10. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING AS TO CONNECTIVITY, PERFORMANCE, OPERATION, AVAILABILITY, RELIABILITY, TIMELINESS, SECURITY, QUALITY, CAPACITY OR ACCURACY OF THE SERVICE. CONDOAIDE SHALL IN NO EVENT BE LIABLE FOR DELAYS, INTERRUPTIONS, ACCIDENTAL FAILURES, SERVICE OUTAGES OR OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET, ELECTRONIC COMMUNICATIONS, TELECOMMUNICATIONS NETWORKS OR OTHER SYSTEMS OR NETWORKS OPERATED BY THIRD PARTIES OR BEYOND OUR REASONABLE CONTROL.

• TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, NOR FOR ANY LOSS OF PROFITS OR REVENUE, LOSS OF DATA, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, ARISING FROM OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE AND ITS CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
• IF APPLICABLE LAW DOES NOT ALLOW ONE OR MORE OF THE LIMITATIONS SET OUT IN THESE TERMS, CONDOAIDE'S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LEGISLATION.

11. Indemnification

You agree to defend, indemnify and hold us harmless from any claim, damage, expense, loss, cost and fee arising from your use of the Service, your User Content, your breach of these Terms or of any law, regulation or third-party right. CondoAide reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully in that defence, where applicable.

12. Termination

You may terminate your account at any time by contacting us or using the account settings.

• If you terminate an account with an active PAD, the PAD mandate is automatically revoked at the end of the current billing cycle.
• We may suspend or terminate your account if you violate these Terms, fail to pay for the Service, or for any other reason with 30 days' notice (except in cases of serious violations, which may result in immediate termination).
• Upon termination, your right to use the Service ceases. You may request an export of your data within 30 days of termination.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

• Any disputes arising from these Terms shall be resolved in the courts of the judicial district of Montreal, Quebec.
• The user acknowledges that any right, obligation or claim relating to common expenses, the declaration of co-ownership, the administration of the syndicate or the services offered by the platform has a real and substantial connection with Quebec.
• The user acknowledges that the Service relates to the administration of a condominium located in Quebec and irrevocably consents to the jurisdiction of those courts.
• In accordance with Quebec law, these Terms are available in French. In case of discrepancy, the French version shall prevail for users in Quebec.

15. General Provisions

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.

• If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
• Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

16. Contact Us

For questions about these Terms, please contact us at: